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Customer Support
Customer Support Representative
Type
Full Time
Location
Remote
Salary
10,000 BDT/month
Experience
0-1 year
We're looking for a friendly and helpful Customer Support Representative to join our team. You will be responsible for assisting customers with their inquiries and resolving issues in a timely manner.
Required Skills
Excellent communication and interpersonal skillsAbility to multitask and manage customer inquiries effectivelyKnowledge of customer service principles and best practicesFamiliarity with CRM software and support ticketing systems
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Collaborate with other departments to ensure customer satisfaction
Requirements
- Bachelor's degree in Business, Communications, or related field
- Proven experience in customer service or support roles
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet performance targets
Nice to Have
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Knowledge of digital marketing strategies
- Understanding of the company's products/services
Benefits
- Monthly salary: 10,000 BDT
- Salary payment: 1st week of every month
- Fully remote work from home
- Work on diverse and interesting projects
- Opportunity for professional growth and development
- Certificate upon completion
- Potential for full-time conversion
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